Case Management is among the most amorphous terms used in legal technology circles today. It means different things to different people, and systems marketed as “case management” can vary widely in their focus and approach.
Understanding the myriad of options and approaches can be daunting and complicated. At Hyperion, our approach focuses on the notion that Case Management represents both a set of technologies and a practice concept that - properly aligned - provide opportunities for holistic data management.
Surprisingly, many legal organizations today still do not have an organized approach for tracking information on matters, or, for any number of reasons, have systems in place that track matters well. Hyperion’s Case and Matter Management practice helps law firms, corporate legal departments and insurance claims organizations to address the business challenges of managing their work.
The central tenet of Hyperion’s approach is that Case Management is all about creating context.
- Leveraging “best of breed” systems to manage discreet data elements
- Enterprise approach to information management
- Sophisticated work product management processes and integrations
- Party and contact management in relationship terms
- Events and activities surfaced from the technologies and processes that produce them
- Crafting a foundation to strategically manage today and to help the organization get where it wants to be in the future
- Incorporating best practices and legal trends to align the organization with cutting edge peers
Our approach is to leverage Case Management to develop context – and create a tie that binds critical information systems together to help practitioners better understand and manage their work.
Hyperion’s case and matter management experts help our clients to define, develop and manage processes and technologies to understand the Five W’s of Case Management Context:
- WHO: Client, Adverse, Defendant, Witness . . .
- WHAT: Document, Party, Date, Case . . .
- WHEN: The events that govern the matter.
- WHERE: System of authority
- WHY: Purpose, event-driven, pro-action, reaction.