Best Practice Operations and Process Optimization

Hyperion's proprietary Best Practice Review ("BPR") Methodology is focused squarely on assessing your practice and offering easily digestible, pragmatic and thoughtful insight and recommendations to better align your practice with recognized Best Practices.

We provide a “top-down” evaluation of your practice, focusing on processes, policies and procedures, resources and organizational dynamics, and information technology systems. We often work closely with our clients and their insurance carriers to "certify" their processes and even reduce premiums.


Our Center of Excellence Approach -

  • Evaluate risk and mitigation methodologies
  • Develop Practice best practices
  • Establish mechanisms to leverage enterprise information for strategic gains
  • Multidisciplinary approach to information management
  • Enhance client service
  • Maximize return on investment (ROI)


Actionable Deliverables

We'll work with your leadership team to assess current state, identify opportunities for improvement, and make specific, pragmatic, and actionable recommendations to address short- and long-term operational and strategic initiatives.  Our Best Practice Reviews focus on key program objectives, including:

  • Overall Practice strategy related to business drivers, revenue objectives, and business development
  • Operational policies and procedures related to core work processes across practices
  • Key metrics related to work volume, work assignments, utilization, and efficiency
  • The management, control and responsibility of information management within the Practice
  • Existing technology landscape, current usage, satisfaction, gaps and requirements
  • Firm standards for technology adoption, implementation and management



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