Solution Support Program
For BPM/Workflow Systems
Hyperion’s Solution Support Subscription provides a superior level of expertise and assistance for Firms using various BPM platforms that includes technical support and development for in-production solutions.
Hyperion’s normal support hours of operation are Monday through Friday, 8:00 am to 7:00 pm US Central Standard Time.
We will make every effort to respond to critical issues within four (4) hours of notification, and non-critical issues within one (1) business day. We will work to resolve all issues in a timely manner using all reasonable efforts based on severity, source, and related dependencies for the issue involved.
Use this form to submit a request for support
Upon submission, our system will open a ticket for your request.