Hi-touch support for major Legal Process Automation Solutions and Platforms.
Your new BPM safety net
Vendor maintenance agreements are designed to only cover their BPM systems. Software maintenance doesn’t protect your custom solutions and New Business Intake applications.
We know and support more legal BPM solutions than anyone else, and work with you to understand, support and grow with your bespoke applications. Unlimited consultations and best practice advice from the Legal Automation Platform experts.
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EXPERIENCED STAFF CERTIFIED IN THE LEADING AUTOMATION PLATFORMS
- Metastorm BPM
- Intapp OPEN
- K2 blackpearl
- Thomson Elite
HYPERCARE+ PROGRAM FEATURES
- All-Inclusive Annual Subscription Fee
- Technical Support and Maintenance
- Process Maintenance and Change Requests
- Mentoring and Training
- Urgent “System Down” Critical Response Team
- Access to Process Experts and Consultants
- Dedicated Priority Lines
- Performance Monitoring and Reporting
COMMON COVERED WORKFLOW APPLICATIONS
- New Business Intake
- Conflicts Resolution
- Employee Onboarding
- Annual Rate Review
- File Closing
- Lateral File Transfer
- IP Docket Automation
- Litigation Docketing
- Mobile Approvals
BEYOND TRADITIONAL VENDOR SUPPORT AGREEMENTS
Vendor maintenance agreements are designed to cover their BPM systems, but BPM is a platform upon which you build your custom New Business Intake applications and other mission-critical workflow solutions. Software maintenance simply doesn’t address your custom solutions.
HyperCare+ covers your custom BPM solutions. We know and support more legal BPM solutions than anyone else, and work with you to understand, support and grow with your bespoke applications.