THE PRACTICE MANAGEMENT IMPERATIVE

PROCESS MANAGEMENT

OPERATIONS

ORGANIZATIONAL DYNAMICS

TECHNOLOGY BEST PRACTICES

At Hyperion, our advisory services focus on Practice Management, which we define as the confluence of Process, Operations, Organization and Technology - the "Business of Law." Though our Practices focus on the contextual application of Practice Management, all of our advisory services - strategic and tactical - are rooted in a core set of proprietary Practice Management methodologies - developed, refined, tested and trued over many years of thought leadership and operational excellence.

TRANSLATING FUNCTIONAL REQUIREMENTS INTO TECHNOLOGY INITIATIVES

  • System Requirements Matrix: Functional and technical specifications for Practice Management systems – including specific practice and departmental requirements.
  • Hyperion Research MarketView Report: Our methodologies and advisory are informed by in-depth market landscape research and analysis by our Hyperion Research analysts.
  • Product Evaluation Scorecard: We will prepare a scorecard, based on the System Requirements Matrix, for practice evaluators to complete based on their evaluations and impressions of the reviewed products.
  • Comparative Analysis and Selection Recommendation: An assessment of product capabilities, and applicability to practice requirements based on the System Requirements Definition.

BEST PRACTICES AND PROCESS OPTIMIZATION

  • Shift from optimizing the flow of paper to the flow of information
  • Open process to critique and improvement
  • Formality and structure: clear guidelines, policies and procedures establish expectations
  • Establish continuous feedback and performance measurement loops
  • Process visibility and transparency
  • Mitigate and manage risk
  • Manage to service level agreements

OPERATIONAL EXCELLENCE IN THE BUSINESS OF LAW

  • Evaluate risk and mitigation methodologies
  • Develop Practice Management best practices
  • Establish mechanisms to leverage enterprise information for strategic gains
  • Multidisciplinary approach to information management
  • Enhance client service
  • Maximize return on investment (ROI)

ALIGNING THE ORGANIZATION FOR MAXIMUM EFFECTIVENESS AND CLIENT SERVICE

  • Move beyond tactical support to proactive information management
  • Expanded role of data management staff to information gatekeepers
  • Establish organizational accountability models
  • Practice Support models that establish centralized policy-making and standards, supported by locally deployed resources responsible for local execution

ADDRESS YOUR LEGAL OPS CHALLENGES HEAD ON

We’ve spent years developing and honing our practice methodologies – we know how to guide you through your improvement initiatives, but we don’t take a “cookie cutter” approach. Every organization deals with like problems in their own way. We’ve encapsulated our expertise in proprietary and actionable methodologies to help you address your challenges head on.